# How to get help?

If you need help or technical support when using CyberX ONE, please submit your request via [CyberX ONE Support platform](https://cyberxhelp.zendesk.com/hc/en-us), and we will get back to you within two working days.

1\. Click top-right to submit a request.

![](/files/w9BAJNwULXBepLmROzTK)

2\. Fill in your email address, issue type and a brief problem description, and our staff will get to you soon.

![](/files/cUG8ksbAkfVITTAnO8Gx)

You could drop related files in Attachments area. For example: a system screenshot.

{% hint style="warning" %}
Note: Description cannot be blank.
{% endhint %}

3\. Click submit.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cyberx.com/cyberx-one/faq/how-to-get-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.