# How to get help?

If you need help or technical support when using CyberX ONE, please submit your request via [CyberX ONE Support platform](https://cyberxhelp.zendesk.com/hc/en-us), and we will get back to you within two working days.

1\. Click top-right to submit a request.

![](https://2485814548-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8Mr14vjqenouFAJMlLF1%2Fuploads%2FimE5EROvwxY8nnUmL2La%2Fimage.png?alt=media\&token=d2d503ed-6290-424e-8515-c5cf88c1c11c)

2\. Fill in your email address, issue type and a brief problem description, and our staff will get to you soon.

![](https://2485814548-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8Mr14vjqenouFAJMlLF1%2Fuploads%2FRGFC0bgs4HzQ7uzYuQGG%2Fimage.png?alt=media\&token=78f4d523-34bb-48c5-aef1-b30ed7cc9340)

You could drop related files in Attachments area. For example: a system screenshot.

{% hint style="warning" %}
Note: Description cannot be blank.
{% endhint %}

3\. Click submit.